Return, Replacement & Refund Policy Last Updated: June 2026 This Return, Replacement & Refund Policy applies to all purchases made through: • www.ramaelectronicmart.com • www.ramaonline.in By placing an order with Rama Electronicmart, you agree to the terms outlined below. 1. No Return Policy Rama Electronicmart follows a No Return Policy for all products sold through its websites. Once a product has been delivered and accepted by the customer, it cannot be returned for reasons including but not limited to: Change of mind Product no longer required Incorrect product selected by the customer Better price available elsewhere Personal preference regarding features, appearance, or performance Delay caused by manufacturer installation scheduling Customers are advised to carefully review product specifications, dimensions, features, capacity, and compatibility before placing an order. 2. Replacement for Wrong Product Delivered A replacement may be provided only if Rama Electronicmart delivers a product that is materially different from the product ordered. Examples include: Wrong model supplied Wrong capacity supplied Wrong variant supplied Wrong product category supplied To request a replacement: The customer must notify Rama Electronicmart within 48 hours of delivery. The product must be unused, uninstalled, and in original condition. Original packaging, accessories, manuals, warranty cards, and invoice must be retained. Photographs, videos, or other evidence may be requested for verification. After verification, the correct product will be shipped at no additional cost. 3. Damaged Package at Delivery If the outer packaging appears severely damaged during delivery, customers should: Refuse delivery where possible; or Immediately report the issue to Rama Electronicmart within 24 hours. Photographic evidence may be required for verification. 4. Defective, Damaged, or Non-Working Products Products that are defective, damaged, malfunctioning, or non-functional after delivery are covered solely by the respective manufacturer's warranty and service policy. Customers must contact the brand's authorized customer care or service center directly. Any repair, replacement, refund, DOA (Dead on Arrival) approval, or service resolution shall be determined solely by the manufacturer after inspection. Rama Electronicmart does not independently approve warranty claims, replacements, or refunds for manufacturing defects. 5. Manufacturer Approval Requirement Even if a product is reported as defective or not working, any replacement, repair, or refund shall be subject to: Manufacturer inspection Service engineer report Brand warranty terms Manufacturer approval All final decisions regarding defective product claims remain with the respective brand. 6. Refund Policy Refunds are not available after successful delivery except in the following circumstances: Order cancelled by Rama Electronicmart before dispatch. Product unavailable after payment. Duplicate payment received. Approved refunds will be processed through the original payment method. Processing times may vary depending on banks, payment gateways, and financial institutions. 7. Non-Eligible Cases Returns, replacements, or refunds will not be provided for: Change of mind Incorrect product ordered by customer Normal wear and tear Damage due to misuse or negligence Damage caused by improper installation Voltage fluctuations or electrical issues Unauthorized repairs or modifications Missing original packaging or accessories Failure to follow manufacturer instructions 8. Customer Responsibility Customers are responsible for: Verifying product specifications before purchase. Providing accurate delivery information. Retaining invoices and warranty documents. Inspecting products upon delivery. Contacting authorized brand service centers for warranty support. 9. Contact Information Rama Electronicmart A-111, Shyam Park Extension, Sahibabad, Ghaziabad, Uttar Pradesh – 201005 Phone: 78277-03417, 9211207555 Email: support@ramaelectronicmart.com ramaelectronicmart@gmail.com Websites: www.ramaelectronicmart.com www.ramaonline.in 10. Acceptance of Policy By placing an order through www.ramaelectronicmart.com or www.ramaonline.in, the customer confirms that they have read, understood, and accepted this Return, Replacement & Refund Policy. Unboxing Requirement For high-value products such as Air Conditioners, Refrigerators, Washing Machines, Televisions, Mobile Phones, Laptops, and other electronics, customers are strongly advised to record a complete and uninterrupted unboxing video from the moment the package is opened. In case of any claim regarding: Wrong product delivered Missing accessories Physical damage Transit damage Missing items Rama Electronicmart may request the unboxing video and photographs for verification. Failure to provide sufficient evidence may affect the processing of the claim.Unboxing Requirement For high-value products such as Air Conditioners, Refrigerators, Washing Machines, Televisions, Mobile Phones, Laptops, and other electronics, customers are strongly advised to record a complete and uninterrupted unboxing video from the moment the package is opened. In case of any claim regarding: Wrong product delivered Missing accessories Physical damage Transit damage Missing items Rama Electronicmart may request the unboxing video and photographs for verification. Failure to provide sufficient evidence may affect the processing of the claim. The customer further acknowledges that: Products sold by Rama Electronicmart are covered only under the manufacturer's warranty. Any repair, replacement, or warranty claim for defective products is subject to inspection and approval by the respective manufacturer. Rama Electronicmart acts solely as a retailer/reseller and is not responsible for manufacturer warranty decisions.